Privacy Policy
Last updated: September 2026
GoodCompany UK respects your privacy and takes the protection of personal information seriously.
This notice explains what information we collect, why we use it and your rights.
Who we are
GoodCompany UK provides non-care companionship and everyday support for independent older adults in London.
For questions about your personal information, contact:
Information we may collect
Depending on your relationship with GoodCompany, we may collect:
name
email address
telephone number
address or general location
information submitted through enquiry or referral forms
details about the person receiving companionship
interests, preferences and routines relevant to matching
accessibility or support information relevant to providing the service safely
nominated family or emergency contact information
payment and billing information
correspondence with GoodCompany
feedback about visits or companions
information provided by referral partners
Where a family member contacts us on someone else’s behalf, some information may therefore come from someone other than the person it relates to.
Why we use your information
We may use personal information to:
respond to enquiries
understand whether GoodCompany is suitable
arrange consultations
match clients with companions
organise and manage visits
communicate with clients and families
process payments
manage safety and safeguarding matters
improve our service
maintain appropriate business and financial records
meet legal or regulatory obligations
send marketing communications where permitted
Our lawful basis
Depending on the circumstances, we process personal information because:
it is necessary to take steps before entering into a contract
it is necessary to provide a contracted service
we have a legitimate business interest in operating and improving GoodCompany
we have a legal obligation
you have given consent
Where we process information relating to health or other special-category information, we only do so where an appropriate additional legal basis applies.
The ICO requires businesses to identify their lawful basis before processing data and explain it in their privacy information.
Who we share information with
We only share personal information where reasonably necessary.
This may include:
the companion matched with the client
payment processors
website, email or business software providers
professional advisers
insurers
emergency services or relevant authorities where there is a serious safety concern
other organisations where required by law
We do not sell personal information.
How long we keep information
We keep personal information only for as long as necessary for the purpose it was collected, including any legal, accounting, insurance or safeguarding requirements.
Different types of information may therefore be retained for different periods.
Your rights
Depending on the circumstances, you may have the right to:
ask for a copy of your personal information
ask us to correct inaccurate information
ask us to delete certain information
restrict how information is used
object to certain uses of your information
request transfer of certain information
withdraw consent where processing is based on consent
To exercise your rights, contact:
You also have the right to raise concerns with the Information Commissioner’s Office.
The ICO says privacy information should be concise, transparent, easy to access and given when personal information is collected.
Cookies
Our website may use cookies and similar technologies for essential website functionality, analytics or other purposes.
Where consent is legally required for non-essential cookies, we will ask for it before using them.
Changes to this policy
We may update this policy as GoodCompany develops or our legal obligations change.
The latest version will always appear on this page.