Changes & Cancellations
Life changes. Your GoodCompany visits can too.
Consistency matters, but we know appointments move, families visit and unexpected things happen.
Our monthly plans are designed to give you structure without making every visit rigid.
Rearranging a visit
If you need to move a scheduled visit, please let us know as early as possible.
Where your regular companion is available, we will try to rearrange the visit within the same month.
Changing the length of a visit
Monthly hours can often be distributed differently.
For example, depending on your plan and companion availability, you may choose to shorten one visit and use the remaining time to lengthen another.
Changes must be agreed with GoodCompany in advance.
Cancelling a visit
I would use this policy:
More than 48 hours' notice
We will normally rearrange the visit or allow the hours to be used elsewhere within the same monthly period, subject to companion availability.
Less than 48 hours' notice
The scheduled hours will normally be treated as used.
This is because the companion has reserved that time specifically for the client.
If your companion has to cancel
If GoodCompany or your companion needs to cancel a visit, you will not lose those hours.
We will offer an appropriate option, which may include:
rearranging the visit
adding the time to another visit
arranging a suitable alternative companion
carrying the hours forward for an agreed period
applying a credit where appropriate
Holidays and planned breaks
If you know the client will be away, please let us know as early as possible.
For longer planned absences, contact us so we can agree how your arrangement should work during that period.
Changing your regular schedule
You can request changes to the usual day, time, frequency or length of visits.
We will do our best to accommodate changes while maintaining continuity with your regular companion.
Ending your GoodCompany plan
I would set this at:
30 days' notice
That is simple, understandable and reasonable for a recurring premium service.
You can give notice by emailing:
Your service will continue during the notice period unless we agree otherwise.